Privacy Policy

ORANA Privacy Policy

ORANA (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an enquiry, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Property or project details
• Any other information you submit

We may also automatically collect:

• IP address
• Browser type
• Device information
• Website usage data

How We Use Your Information

• To respond to enquiries and provide quotes
• To deliver our services and project support
• To communicate updates related to your project
• To send marketing or promotional messages (you may opt out anytime)
• To improve our website and customer experience

SMS Communication & Consent (A2P Compliance)

By providing your phone number through our website, forms, or direct communication, you consent to receive SMS messages from ORANA related to enquiries, project updates, scheduling, and customer support.

SMS Opt-In Methods

• Submitting a contact form on our website
• Requesting a quote through our website
• Providing consent during direct communication with our team
• Signing up through any SMS consent form provided by ORANA

SMS consent is not a condition of purchase.

Important SMS Terms:

• Message frequency may vary
• Message and data rates may apply
• Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to unsubscribe at any time
• Reply HELP for assistance

No mobile information, SMS opt-in data, or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes.

Data Security Practices

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel who require the information to perform their job duties. While we take reasonable measures to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

Call Recording

We may record phone calls for quality assurance, training, and service improvement purposes. Where required by law, you will be informed at the beginning of the call.

Disclosure of Information

We do not sell or rent your personal information. We may share information with:

• Contractors or service providers involved in your project
• Technology and system support providers
• Legal, regulatory, or government authorities when required by law

Cookies & Tracking Technologies

We use cookies to improve website functionality, analyze traffic, and support marketing efforts. You may disable cookies through your browser settings.

Your Rights

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

California Privacy Rights (CCPA)

California residents may request access to or deletion of their personal information. We do not sell personal data.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

ORANAEmail: hello@oranausa.comPhone: 888 256 6416